What is it?

• Service provided by EthicsGlobal, a specialist in secure, anonymous and confidential reporting.

How is it done?

• By Web Assistant
• By toll-free telephone:
  • USA: 1 888 876 7548
• By E-mail: integridad-ternova@ethicsglobal.com
• By Mobile Application

Reporting Channels

How does it work?

By Web Assistant

• The informant tries to have at hand all the information related to the case, answering the following questions: Who? When? Where? How?
• The informant enters the form that will take him/her by hand asking relevant questions according to the information he/she provides.
• Upon completion of the report, the system will give you a tracking code, which is very important to keep in order to follow up on your case.

By toll-free telephone

• The informant tries to have at hand all the information related to the case, as well as evidence material if available, answering the questions: Who? When? Where? How?
• The informant talks on the phone.
• Connects with an advisor who will listen and support him/her by asking a series of relevant questions so that the case can be properly investigated.
• The advisor will provide alternatives for sending evidence if available.
• The informant receives a tracking code, which is very important to keep for future reference.

By E-mail

• The informant tries to have at hand all the information related to the case, answering the questions: Who? When? Where? How?
• The informant sends an email to integridad-ternova@ethicsglobal.com describing the facts.
• An advisor will send a folio number, which is very important to keep in order to follow up on the case.

By Mobile Application

Download the EthicsGlobal app from the Play Store or Appstore.

• Enter the EthicsGlobal mobile App, type the code or scan the QR and answer the questions according to the information requested.

• The whistleblower tries to have at hand all the information related to the case, as well as evidence material if available, by answering the questions: Who? When? Where? How?
• He/she connects with a specialist who will listen, advise and support him/her by asking a series of relevant questions so that the case can be properly investigated.
• The specialist will provide alternatives for sending evidence if available.
• The complainant receives a follow-up folio which is very important to keep for future reference.

Follow up

By using the tracking code provided when submitting the report, the person can at any time call the hotline or enter it in Ternova Integrity to:

• Know the status of the investigation
• Find out the conclusion and corrective actions
• Provide additional information
• Add recurrences to the report
• Attach evidence files

FAQ

Questions and solutions

1) Will there be any retaliation for making a report or asking a question?

Ternova Group guarantees the anonymity of the informants when submitting a report through any of the means we make available. EthicsGlobal intermediation guarantees the confidential handling of the information.

2) How can I follow up on a report I have submitted?

When you submit a question or report, the system will provide you with a folio number. You can track your report by entering this number through the main screen of this portal. We suggest you check the status of the report periodically to view any changes in status or to address information requests.

3) After filing a report, will I be informed of the resolution?

No. Ternova Group will only inform the reporter of the status of the investigation. The content and results of the investigation are confidential.

4) What kind of information or data is needed to use Ternova Integrity?

Ternova Integrity can be used to submit a report or follow up on a previous report. When submitting a report you will be asked to provide information about the incident in as much detail as possible. In order to better investigate your report it is recommended:

• Give the full name(s) and position(s) of those involved, name the person(s) with knowledge of the facts (Witnesses).
• Describe the place and date where the events occurred.
• If possible, obtain elements that may serve as evidence.
• Write a detailed account of how the events occurred.

5) How long will it take to resolve a report?

EthicsGlobal sends the information to the appropriate Committee within 48 hours of the report being made; Ternova Group will determine the time frame for investigation and resolution of reports made.

6) When should I use Ternova Integrity?

When you are aware of, are informed of, or are involved in a situation that violates any ethical behavior, as well as when you have concerns or a compliance issue that you would prefer to have handled by a third party rather than dealing directly with your manager or another person at work.

The decision to use Ternova Integrity is entirely voluntary.

7) What if after I file my report I want to provide more information?

At any time, an informant can access the portal to provide new information or report a reoccurrence, with the follow-up folio, the new data collected can be incorporated at any time while the investigation is ongoing.

8) What happens if I observe or witness a violation and do not report it?

Anyone can report ethical and integrity violations affecting the organization and its members.